Are you dealing with difficult customers? It’s always tough to speak to customer’s calling back the same day to challenge your price. What do you do? How do you handle difficult customers? Ignore them? Push the sale at any cost, or shy away from them? All business owners know that all money is not good money. So why deal with difficult customers?
Avoid Difficult Customers
Want to haggle about your price.
Dwell on the negative aspects of your product or service.
Ask for so many changes the original product is now something else.
Insists on only paying cash the day of delivery.
Want to pay the day of delivery.
Want to pay using credit and cash.
Are you a professional business owner? Of course, you are. Customers don’t challenge the cost of food in a grocery or fast food joint. The list above is not exclusive, but you get my drift. When a customer wants to make changes that impact your bottom line, the conversation has to shift.
You are in business to make money, and that’s made more challenging by customers who want to haggle. You know when a customer is going too far, pay attention to that little voice in your head. The voice is trying to steer you in the right direction.
Remember, if you give an inch, some customers seeking to take advantage will take a mile! Handle difficult customers, by being respectful, patient and direct. If you can slip in a bit of assertiveness that’s a bonus. A major issue for many new business owners is their inability to say “No” and walk away. Saying no doesn’t mean you don’t want the money; it means you want customers who value what you have to offer. Share with me the last time to bumped heads with a difficult customer? What did you do to resolve the situation?